ARTICLE/Question SUMMARY Note: Only one page with a work-cited page if needed to answer the questions. Note:

ARTICLE/Question SUMMARY

Note: Only one page with a work-cited page if needed to answer the questions.

Note: copy and paste the 3 questions and answer the questions one by one

In attach file is the journal article: critical service encounters: the employee's viewpoint

Question

1. What is the general subject area of the article?

your answer

2. What are the main points of the article?

your answer

3. What can we learn from the article?

Your answer