As a Director of Operations, communication skills are essential to project completion.

As a Director of Operations, communication skills are essential to project completion. If the organization is cross-functional; thus, you communicate directly with many department heads that require you to formulate collaborative solutions to complex problems. The organization has strategic initiatives that rely heavily on business intelligence, technology, and connectivity between departments. Please develop a detailed analyses of the following topics:

• Management Information Systems in terms of sustaining a cross-functional organization
• The use and implementation of BI in terms of decision-making
• CRM and its use and implementation in terms of a sustainable competitive advantage
• Social Media in terms of competing on the global-stage

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