As Ethel was pulling out of a mall entrance, her car was hit by a UPS truck. At that point, she swore to never use UPS again.

As Ethel was pulling out of a mall entrance, her car was hit by a UPS truck.   At that point, she swore to never use UPS again. In terms of the messages that stakeholders receive, Ethel received a(n) _________ message.

Functional 

Planned 

Service 

Unplanned 

Product