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As part of a larger systems project, a bank wants your help in setting up a new monthly reporting form for its savings account customers. The president and vice presidents are attuned to what customer
As part of a larger systems project, a bank wants your help in setting up a new monthly reporting form for its savings account customers. The president and vice presidents are attuned to what customers in the community are saying about their current form. They think that their customers want a savings account summary that looks like the one offered by the other three banks in town. They are unwilling, however, to commit to that form without a formal summary of customer feedback that supports their decision. They want you to send a prototype of a new form to one group of customers and the old form to another group of customers.
a. Discuss the issues associated with prototyping the new form under these circumstances.
Explain how you would prototype the new form if the development decision was left to you to make
