As you are most likely aware, Wells Fargo has been dealing with a scandal in which many of its employees opened fraudulent or fictitious customer

As you are most likely aware, Wells Fargo has been dealing with a scandal in which many of its employees opened fraudulent or fictitious customer accounts in order to satisfy sales quotas imposed by their managers. The intention of the policy was to reward managers for bringing in new business, but the result was a terrible embarrassment for the bank. In economic terms, what is this situation an example of? How would you design a effective policy to help meet the bank's goals without encouraging such behavior on the part of its employees?