ASSESSMENT Table of Contents Task 1 - Allocate work . Role and responsibilities and groups and individuals . Work to be allocated . Resources...

Individuals - Sales team

1.     Tony

2.     Mary

3.     Rod

4.     Jeff

5.     Lin

6.     Kate

7.     Su

2.     Work to be allocated

3.     Resources available

4.     Work plans for the team including work plan for individuals

5.     Work allocation considering efficiency, cost effectiveness and outcome

6.     Performance standards

7.     Code of conduct

8.     Work outputs required

9.     Develop performance indicators for the team and individuals

10. Conduct risk analysis

Task 2 - Assess performance

1.     Performance management and review process

2.     Training plan to train the team on performance management review process

3.     Plan to conduct performance management for your team

4.     Plan to monitor and evaluate performance for the next financial year

Task 3 - Provide feedback

1.     Actions  to provide informal feedback to your staff

2.     How to advice on their poor performance and actions to be taken

3.     How to provide on-the-job coaching to improve performance

4.     How to appreciate and commend on excellence in performance

5.     How to document performance in accordance

6.     How to conduct formal structured feedback sessions

Task 4 - Manage follow up

1.     Performance improvement plans 2.     Plan to seek assistance from human resource specialists3.     Plan to recognise and reward excellence in performance4.     Plan monitor and coach individuals with poor performance5.     Arrangement to provide support services where necessary6.     Disciplinary process 7.    Termination procedures