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Assignment # 7 Developing an External Selection Plan XYZ is a retail company that project itself as a caring employer it strongly believes that
Assignment # 7
Developing an External Selection Plan
XYZ is a retail company that project itself as a caring employer it strongly believes that caring for its employees will result in caring for the customers. Currently it has two vacancies of Customer Services Specialists. HR department has received a longlist of applicants and their CVs. At this stage of the process you as a recruiter at XYZ Company met with the hiring manager to develop a selection plan. To do that you both need to review the job specifications to determine the following:
- What need to be assessed in the candidates as per job specifications?
- How would you do the initial screening of candidates?
- How will you maximize the candidates fit?
- What external assessment methods will you use to assess different job requirements?
- How would you maximize return on investment?
- How would you ensure accuracy of the reselection decision?
- How would you ensure meeting stakeholders expectations?
- How would you ensure selecting ethically?
- How would you use this selection experience to enhance XYZ employer branding?
Customer Service
Job Description
The customer service job description gives you a good understanding of the tasks, responsibilities and skills involved in customer service work.
Although customer service jobs vary according to sector, the company and the level of the position the fundamental job requirements remain standard for the customer service function in an organization.
Select the details that apply to your position from this comprehensive job description.
CUSTOMER SERVICE JOB DESCRIPTION
Job Title:
Salary Grade:
Department:
Division:
General Purpose
Job Summary
Main Job Tasks and Responsibilities
Education and Experience
Key Competencies
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment
Position Type/Expected Hours of Work
Organizational Relationships
