Assume that the genius bar at an Apple store has 4 customer representatives within any given hour. Each customer representative spends an average of...

8. Assume that the genius bar at an Apple store has 4 customer representatives within any given hour. Each customer representative spends an average of 8 minutes with each customer they interact with. Assuming that the target labour utilization rate is 75%, how many customers can the 4 customer representatives handle within an hour? (10 points)

9. A factory's average work-in-progress inventory for a metal bracket is 2000 parts. The factory workers process 420 metal brackets per day. What is the average flow time for the 2000 parts? (10 points).