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QUESTION

BA362 quiz 2 latest 2016 (Score 100%)

Question

Question 1 (2 points)

Which of the following is NOT an example of a hygiene factor?

Question 1 options:

Responsibility for work

Safe work environment

Supervision

Money

Question 2 (2 points)

People are the most important resource that a supervisor is asked to manage.

Question 2 options:

True

False

Question 3 (2 points)

The best way for a supervisor to handle difficult employees is simply to ignore them.

Question 3 options:

True

False

Question 4 (2 points)

Which of the following is NOT an implication of equity theory for supervisors?

Question 4 options:

It encourages supervisors to find out what employees want and need and see as just and equitable rewards for their contribution.

It acquaints supervisors with the potential disasters that can occur when rewards are not aligned with employees.

It provides another explanation for how perceptions of fairness influence performance.

It helps supervisors determine which employees are the most productive.

Question 5 (2 points)

The process of making behavior occur less frequently because it is linked to an undesirable consequence is called:

Question 5 options:

Punishment.

Positive reinforcement.

Avoidance.

Extinction.

Question 6 (2 points)

Effective communication means a successful transfer of information, meaning, and understanding from a sender to a receiver.

Question 6 options:

True

False

Question 7 (2 points)

An analysis of supervisors’ activities would likely find that more than 75% of their workday involves giving and receiving information.

Question 7 options:

True

False

Question 8 (2 points)

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

Question 8 options:

Ability to transfer information and ideas to employees.

Ability to communicate in different languages.

Ability to retain information for later use.

None of the above.

Question 9 (2 points)

One of the best ways a supervisor can stop a workplace rumor is to:

Question 9 options:

Expose its untruthfulness.

Eliminate all traces of the grapevine from the workplace.

Ignore it.

Severely punish those responsible for spreading the rumor.

Question 10 (2 points)

All of the following are barriers to effective communication, EXCEPT:

Question 10 options:

Feedback

Noise.

Jargon.

Filtering.

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