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Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home...
Boston Electric Generators has been getting manycomplaints from its major customer, Home Station, about the qualityof its shipments of home generators. Daniel Shimshak, the plantmanager, is alarmed that a customer is providing him with the onlyinformation the company has on shipment quality. He decides tocollect information on defective shipments through a form he hasasked his drivers to complete on arrival at customers’ stores. Theforms for the first 279 shipments have been turned in. They showthe following over the past 8 weeks:No. ofShip-Reason for Defective ShipmentWeekNo. ofShipmentsmentswithDefectsIncorrectBill ofLadingIncorrectTruckloadDamagedProductTrucksLate1 23 5 2 2 12 31 8 1 4 1 23 28 6 2 3 14 37 11 4 4 1 25 35 10 3 4 2 16 40 14 5 6 37 41 12 3 5 3 18 44 15 4 7 2 2Even though Daniel increased his capacity by adding more workersto his normal contingent of 30, he knew that for many weeks heexceeded his regular output of 30 shipments per week. A review ofhis turnover over the past 8 weeks shows the followingWeekNo. ofNew HiresNo. ofTerminationsTotal No. ofWorkers1 1 0 302 2 1 313 3 2 324 2 0 345 2 2 346 2 4 327 4 1 358 3 2 36a) Develop a scatter diagram using total number of shipments andnumber of defective shipments. Does there appear to be any relationship?
Boston Electric Generators has been getting many complaintsfrom its major customer, Home Station, about the quality of itsshipments of home generators. Daniel Shimshak, the plant manager, is...