Brief:Following your active participation in the journey mapping workshop, please reflect on your experiences and answer the following questions: 1. What were your 5 key learnings from this workshop?

Following your active participation in the journey mapping workshop, please reflect on your experiences and answer the following questions:

1. What were your 5 key learnings from this workshop? What was your more surprising insight from theJMsession?

2.Describe an experience you would like tomapbased on something that happened to you during the last 12 months.

3.How would you start to implement the CX Hypothesis your team created during the exercise?

4. What would you like to add to thisJMworkshop?

5. What activity of the workshop wouldyouhave liked more inputs on?

Grading:

10 marks for each question (total assignment weight = 50 marks)

Total course weight: 5 marks

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Each answer 200-250 words