BSA 400 Week 2 DQs

The file of BSA 400 Week 2 Discussion Questions comprises:

DQ1: Based on Sarrel’s (2007) article, what is the purpose of a CRM system? What is the advantage of a mobile CRM system? Can you see a use for one in your organization? Where?

DQ2: Based on the Business Wire (2007) article, identify three resolutions and explain their importance to you.