BSOP 588 Week 3 DQ 1 Voice of the Customer

This file of BSOP 588 Week 3 DQ 1 Voice of the Customer covers:

Listening to the Voice of the Customer (VOC) is a very important part of business excellence and a key to long term sustainability. Discuss the advantages and disadvantages of practicing this effectively. Also comment on your organization's ability to listen to the VOC and act upon the feedback.