BSOP 588 Week 5 Case Study

This pack of BSOP 588 Week 5 Case Study gives the solution to:

1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business), and how the Voice of the Business supports customer satisfaction (Voice of the Customer).
2. While Figure 8.14 shows only representative measures associated with the balanced scorecard, suggest some other measures that might be included, using your knowledge of postal operations.

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Answer:

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