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BUS 445 Quiz/BUS 445 Quiz
1. TQ requires _____ coordination between organizational units. (Points : 1)
parallel
vertical
horizontal
complementary
Question 2. 2. A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. (Points : 1)
process control
total quality control
quality circle
companywide quality control
Question 3. 3. _____ are targets and tolerances determined by designers of products and services. (Points : 1)
Trials
Process metrics
Controls
Specifications
Question 4. 4. _____, _____, and _____ represent the leadership triad in the Baldrige Criteria Framework. (Points : 1)
Values; management; process scheduling
Vision; executive planning; production control
Leadership; strategic planning; customer focus
Quality; workforce management; customization
Question 5. 5. The need to “remove barriers to pride in workmanship” is associated with: (Points : 1)
Crosby.
Juran.
Deming.
Taguchi.
Question 6. 6. The transcendent definition of quality refers to the notion that “you know quality when you see it.” (Points : 1)
True
False
Question 7. 7. Which aspect of Deming's 14 points addresses the issue of why managers fail to cooperate with other departments? (Points : 1)
Point 6: Institute Training
Point 7: Institute Leadership
Point 8: Drive Out Fear
Point 10: Eliminate Exhortations
Question 8. 8. Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 1)
labor, equipment
quality, quantity
input, output
profit, cost
Question 9. 9. In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen. (Points : 1)
consumer orientation
internal competition
process innovation
continuous improvement
Question 10. 10. The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute. (Points : 1)
manufacturing-based
product-based
value-based
user-based
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product-based
value-based
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