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BUS 661 Assignment British Airways Swipe Card Debacle
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a. From each change perspective, what are the key issues to understanding the wildcat strike?b. Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective and what recommendations would you draw from each in constructing your advice to BA management? If appropriate, role-play the presentation of this advice to senior management of BA.c. Is there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card issue? Why?d. What broad conclusions emerge from this analysis?
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