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QUESTION
BUS-900 Week 30 Dis.2
"The Value Chain Concept" Please respond to the following:
- Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
- Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.
