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QUESTION

Can someone help me with an Operations Management problem?

Can someone help me with an Operations Management problem?

A department store has 100 customers per day. There are four types of customers:

Type 1 - Browse but don't buy 

Type 2 - Needs help and makes a purchase

Type 3 - Needs help but don't buy

Type 4 - Buys without help

20%, 10%, 5%, and 65% of customers are Types 1, 2, 3, and 4, respectively.

The store employees one greeter (who greets every customer), two assistants (who deal with customers who need help), and two cashiers (who serve customers who purchase something.

What is the total demand rate for all of the assistants per day?

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