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Are the operations of Copper Kettle Catering conductive to the application of lean concepts and practices? Explain.
There is a wide range of operations that are conducive to the use of lean systems concepts, including service operations. In general, the focus of lean systems includes high quality with respect to both inputs and outputs of the processes; reduction of waste; quick response times by the reduction of setup times and the simplification of processes; and a reduction in costs by lowering inventory-level requirements and maintaining quality.
All of these are consistent with the objectives and improvements that are desired for CKC. The processes at CKC have several characteristics that support the implementation of lean systems. They include:
¨ Having a demand pull system where orders placed by the customer cause materials to be pulled through the system. Deliver only orders are more reactive, having a relatively short lead time in which to respond. The deliver and serve orders are booked much farther in advance, and firm planned schedules can be established on a weekly basis.
¨ Workers are very flexible and, for the most part, interchangeable, except maybe for the cooks.
¨ The menu is still relatively simple, with limited variety allowing for some standardization.
¨ The processes seem to be visible, in that workers can see the entire operation and track the flow of materials easily.
¨ Lot sizes seem to be small and setup times relatively short.
¨ The overall load on the system, that is, orders, is relatively uniform.