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Case 9-17 Linda Stanley and State University (Legacy Systems to an ERP) CoC Linda Stanley is the Vice President for Computing and Information
Case 9-17Linda Stanley and State University (Legacy Systems to an ERP) C£oCLinda Stanley is the Vice President for Computing and Information Services at StateUniversity (SU), a large, urban university that has experienced a 3% growth in enrollmentsevery year for more than a decade. The university how has almost 27,000 students,just under 12,000 faculty and staff, nearly $1 billion in revenues, and can currentlyaccommodate 5,000 students in residence halls. In addition, the state legislature hasfinancially supported infrastructure development for SU to help accommodate the sustainedgrowth in enrollments. The campus has significantly and positively impacted the visualappearance and the economy of the city where it is located.The number of legacy systems across campus has adequately served SU in the past, butwith the growth in enrollments, the university has also increased the number of faculty,support staff, and services. Currently, the core applications at SU include Blackboard, LotusDomino, web self service, and legacy administrative applications for all other purposes.In recent meetings with the Provost of the university, Linda and her staff have respondedto a number of concerns and problems from the Deans of academic departments oncampus, as well as a number of the support departments, such as payroll, student financialaid, and HR. As Linda pointed out to the Provost and Deans, universities have uniquetechnology challenges, such as an open technology environment 24 hours a day, 7 days aweek, and that is 365 days a year, not just when school is in session. She also mentioned thatSU has other factors that impact the effectiveness of IT services, such as their urban location and the rapid growth of the university over the past decade. Linda reminded : tthat she and her staff were diligently working on a number of major technologyfor SU, including network reengineering, email consolidation, telephony mocr~helpdesk/customer care redesign, and classroom technology.Last week, the Provost called Linda and asked her to meet him at the coriVithe Student Commons—he wanted to ask her opinion about a technology issoidiscussion, the Provost reflected on the growth of SU and wondered aloud if the urrmight be at a stage of maturity where they really should consider the entire tecasainfrastructure of the university. He pointedly asked Linda what she thought—~r _ -consider purchasing an ERP?Of course, Linda was not prepared to discuss this question in great depth andProvost that she would do some research and make an appointment in a coupk cito have a more meaningful discussion of the issue. When she returned to her ••:••scheduled a meeting with her staff for the next day so that she could go over t Erequest with them and then assign different parts of this research project to themreminded everyone that they had a limited amount of time to pull the tnformaticrand that she needed to deliver the Executive Summary to the Provost in the sweeks.Requirements:NOTE: Some Internet research is required to properly respond to the folioquestions.1. Search the Internet and find ERP solutions that might be suitable for a univcras SU. What are the primary modules for this type of ERP? Briefly describe the :of each module.2. What business processes would most likely be affected if SU implemented an3. Because this is a state university, the Board of Visitors and the State Legistneed to see a report on the expected costs and benefits of an ERP, both tir.intangible. Although you don't have any dollar amounts, identify some typic.ilbenefits that Linda should include in her executive summary.4. Should Linda use consultants? If so, what types of support should she expthem?5- Search the Internet—can you find an expected timeline for implementation at a university? Do you think Linda should include a possible timeline in herthe Provost? Why or why not?
