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Case Study 2: Quality Analysis Due Week 9 and worth 90 points The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers
Case Study 2: Quality Analysis
Due Week 9 and worth 90 points
The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
Write a two to three (2-3) page paper in which you:
- Construct a fish-bone chart using Word or MS Paint.
- Construct a run and / or control chart using Excel.
- Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
- Analyze projects using the tools of quantitative methods.
- Write clearly and concisely about quantitative methods for health services using proper writing mechanics.
- Table 14-5 on page 296 is attached
Click here to view the grading rubric.Points: 90
Case Study 2: Quality Analysis
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Construct a fish-bone chart using Word or MS Paint.
Weight: 30%
Did not submit or incompletely constructed a fish-bone chart using Word or MS Paint.
Partially constructeda fish-bone chart using Word or MS Paint.
Satisfactorily constructed a fish-bone chart using Word or MS Paint.
Thoroughly constructed a fish-bone chart using Word or MS Paint.
2. Construct a run and / or control chart using Excel.Weight: 30%
Did not submit or incompletely constructed a run and / or control chart using Excel.
Partially constructeda run and / or control chart using Excel.
Satisfactorily constructed a run and / or control chart using Excel.
Thoroughly constructed a run and / or control chart using Excel.
3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
Weight: 30%
Did not submit or incompletely recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Did not submit or incompletely provided a rationale for your recommendation.
Partially recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis.Partially provided a rationale for your recommendation.
Satisfactorily recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis.Satisfactorilyprovided a rationale for your recommendation.
Thoroughly recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis.Thoroughlyprovided a rationale for your recommendation.
4. Writing / Support for ideas
Weight: 5%
Rarely uses reasons and evidence that logically support ideas.
Partially uses reasons and evidence that logically support ideas.
Mostly uses reasons and evidence that logically support ideas.
Consistently uses reasons and evidence that logically support ideas.
5. Writing / Grammar and mechanics
Weight: 5%
Numerous errors in grammar, spelling, and punctuation.
Partially free of errors in grammar, spelling, and punctuation.
Mostly free of errors in grammar, spelling, and punctuation.
Free of errors in grammar, spelling, and punctuation.
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