Case Study. After a meeting with the operations manager of your organisation, you close the door to your office so you can think of strategies to...

Case Study...

After a meeting with the operations manager of your organisation, you close the door to your office so you can think of strategies to resolve an issue that has come up. The operations manager casually mentioned he had just finished a performance review of one of his employees and offered the employee a large raise because of all the hours the employee was putting in. The raise was equal to 11 percent of the employee's salary. The operations manager, being new both to the company and to a union, wasn't aware of the contract agreement surrounding pay increases. An employee must receive a minimum of a 2 percent pay increase per year and a maximum of 7 percent per year based on the contract. You worry that if the union gets to know about this, everyone at that employee's pay level may file a grievance asking for the same pay raise. Of course, the challenge is that the manager already told this person he would be receiving the 11 percent raise. You know you need to act fast to remedy this situation.

You are required to interview a human resource manager to get his or her expert opinion to solve the following case questions. In addition, students are suggested to do their own research in order to state their agreement and argument to the expert opinion.   

Case Questions

1. As an HR professional, what should you have done initially to prevent this issue from happening?

2. Recommend a specific strategy to be implemented stating how you will prevent this from happening in the future.