Case: Surprise! On Monday morning when the business office employees arrived at the hospital, they immediately noticed the absence of the office manager. This was not unusual; the manager was frequent

Case: Surprise! On Monday morning when the business office employees arrived at the hospital, they immediately noticed the absence of the office manager. This was not unusual; the manager was frequently absent on Monday. However, he rarely faited to call his department when he would not be there, and on this day he still had not called by noon. Shortly after lunch, the two working supervisors in the business office were summaned to the administrator's office. There they were told that the office manager was no longer employed by the hospital. They, the two supervisors, were told to look after things for the current week and that a new manager, already secured. would be starting the following Monday. All the supervisors were told about the new manager was that it was somebody from outside of the hospital. The supervisors were not told whether the manager resigned or was discharged, nor were they told whether anyane from within the department had been considered as a replacement Questions 1. 2. 3. What was right or wrong about the manner in which the change in business office manager was made? What do you suppose would be the attitudes of the business office staff upon hearing of the change? What do you believe would have been the level of stress among the department's staff before the change was announced and immediately after the change was announced? Why the difference, if any? .What can the two working supervisors do to help control the stress level in the group during the week spent waiting for the new manager? References 1. Abramson A Burnout and stress are everywhere. American Psychological Assoclation. 2022:53(1);72 https://wwwapa org/monitor/2022/01/special-burmout-stress 2. Youn S. Amerca's workers are exhausted and burned out-and some employers are taking notice Washington Post. June 29, 2021. https://wwwwashingtonpost.com /business/2021/06/28/employee-burnout-corporate -america/