Chapter 3 Questions- PLEASE USE USA ENGLISH AND SENTENCES NEED TO. MAKE SINCE AND BE GRAMMATICALLY CORRECT! Refer to your textbook for answers, unless the question specifically asks for your own exper

Chapter 3 Questions-

PLEASE USE USA ENGLISH AND SENTENCES NEED TO. MAKE SINCE AND BE GRAMMATICALLY CORRECT!

ISBN: 978-0357026595 

Book: BCOM10: Business Communication, Lehman+Dufrene.

Refer to your textbook for answers, unless the question specifically asks for your own experience or interpretation. Using professional sentence structure and grammar, answer the following questions in a  detailed paragraph (more than three sentences). Be sure to answer all parts of each question. (Each question is worth 10 points - 7 points for the correctness of the answer and 3 points for professional and grammatically correct writing.)

1. a. What is empathy and how does it affect business communication? b. What is the difference between empathy and sympathy? c. Give an example statement of each that would be appropriate in business communication.

2. a. What is the inductive ordering of a message? When is it best used? Give an example. b. What is the deductive ordering of a message? When is it best used? Give an example.

3. Revise the sentences below to be "you" or audience-centered.

a. We're requesting that members call us at 1-800-555-1314 on weekdays from 9 a.m. to 5 p.m. Central Standard Time to confirm reservations.

b. Human Resources requires all employees who work with dangerous goods or hazardous materials to have a complete physical every year.

4.a. What value is gained from cultivating a "you attitude" in spoken and written messages? b. Give an example of a writer-centered message and a reader-centered message to make your point.

5. What are considerations you should review when determining what channel is best suited to deliver your message? (Just a list of the considerations in your paragraph answer is fine, details of the individual considerations are not needed).