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Choose a significant message/ communication event you might be responsible for delivering as a team leader (eg a motivational speech or performance
Choose a significant message/ communication event you might be responsible for delivering as a team leader (eg a motivational speech or performance appraisal rather than something insignificant like a phone message).
With that message in mind complete the following activities:
- Describe the reason and context of the communication. (100–150 words)
- Identify those people who will be involved in the communication. (20–50 words)
- Describe the ideal environment for the communication. (100–150 words)
- Outline how you would make allowances for receivers who do not speak English proficiently. (150–200 words)
- Identify and outline the desired outcome of the communication. (100-150 words)
- Decide what method of communication you would use and explain why it would be suitable (eg written, spoken). (150–200 words)
- Decide what format you would use and explain why it would be suitable (eg electronic or personal formats). (150–200 words)
- Identify any barriers to communication that might arise when delivering the message and explain how to minimise their impact, particularly those relating to listening. (150–200 words)
- Outline how legislation or organisation policies and procedures might affect the communication. (150–200 words)
- Explain how you would ensure the communication was carried out in a respectful and positive manner. (100–150 words)
- Explain how you would ensure that receivers understood the message as intended. (100–150 words)
- Identify ways you would build opportunities for receivers to clarify and confirm their understanding of the message. (100–150 words)
- Describe how you would record the communication. (75–100 words)
- Outline any follow up actions required as a result of the communication. (100–150 words)
- Explain how you would reflect on the communication event to identify opportunities to improve similar communication processes in the future. (150–200 words