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Herzberg's two-factor theory consists of factors that dissatisfy people, called "hygiene" factors, and factors that encourage people to work harder, called "motivation" factors. Despite its limitations, the two-factor theory can be a valuable aid to managers because it points out that:

-the physical work environment is the primary place workers find satisfaction, followed by the workplace social environment

-improving the environment in which the job is performed goes only so far in motivating employees

-factors that improve employee motivation include recognition, interesting work, and growth opportunities

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