Choose the sentence problem that the following sentence best exemplifies: "Understanding the importance of our company's reputations for quality...

Choose the sentence problem that the following sentence best exemplifies: "Understanding the importance of our company's reputations for quality service, George called Ms. Marshall, the customer who complained, several times, but he never was able to reach her, so even though it is understandable that she is still upset, it is not really George's fault."