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A new director decides to reorganize the department you work in. This reorganization comes about without input from the employees and many of the nurses that you oversee are feeling resentful of the change. As a nurse leader, identify factors that may lead to conflict and ways you can manage them.

The fact that everyone is different, has different personality and opinions, there would always be conflict, but when this conflict arises, it is best to resolve it than to ignore it. (Cardillo, 2011) Some people quit jobs to avoid resolution of conflict at work, but this could lead to increased stress, unresolved feelings of anger, hostility, low esteem, and resentment. (Cardillo, 2011) The best option is to learn how to deal with the conflict and adjust to the change. (Cardillo, 2011) Change needed for progress, upgrade and transformation, the only thing that is not constant in life is “change”. As a healthcare providers, we should be ready for change as the world around us especially the world of technology changes and advances, almost every instrument and tools are going “high-tech”, so nurses must be part of that change, which in other words could mean “update” (Cardillo, 2011)

As a nurse leader, one need to be prepared to deal with peoples’ personalities and attitudes, it takes a lot of patience and self-discipline to handle conflicts, no leadership position is easy, especially in healthcare, a nurse leader would have to handle patients’ affairs, deal with other nurses, and healthcare teams’ attitudes.

 Identify factors that may lead to conflict and ways you can manage them

1)      Communication; A nurse leader must work on his/her communication skills, being able to express self clearly and respectively would help prevent some conflicts that could arise due to miscommunication or being misunderstood. A nurse leader must be professional while dealing with other nurses irrespective of how friendly they are outside the job. Some people may be resentful about reorganization because they lack information about the process, why it must be done and the benefits to both the patients and the staff. It is the role of a nurse leader to find out why they are resentful, and let the manager know their concerns. Effective communication would make it possible for everyone to be on the same page.

2)      Fair and bias; People take note and notice of how they are treated verses how others are treated in similar and different circumstances. As a nurse leader, I must avoid favoring people based on their race, personal preference, or other reasons. Everyone is important and must be treated fairly without bias. It is easy to judge people because they have different opinions or ways of handling things, it is important to know that everyone is entitled to his/her opinion, it is ok to be different. Nurses’ opinion must be considered and respected. A good leader must be able to accommodate other people even if they hesitate changes. It takes time to accept and absorb “changes”, some people transition faster and easily than others, and people should be able to tolerate that.  

3)      Compromising; In a situation, whereby the staff is reject the idea of reorganization, or does not agree with the management plan, compromising strategy should be used to resolve the conflict. Compromising strategy calls for both sides to give up some elements of their position or stand to accommodate others or establish an acceptable and agreeable solution. (Dontigney, 2017)


Cardillo. D (2011) 7 Strategies for Managing Conflict. Nurse.com. Retrieved from  https://www.nurse.com/blog/2011/11/28/seven-strategies-for-managing-conflict/

                       Dontigney. E (2017) 5 Conflicts Management Strategies. Chron. Retrieved from      http://smallbusiness.chron.com/5-conflict-management-strategies-16131.html

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