Complete 2 pages APA formatted article: Human Resources Manager at Shangrila-Hotels International.

Complete 2 pages APA formatted article: Human Resources Manager at Shangrila-Hotels International. Shangrila-Hotels International

Dear Ms. Cheng,

I was excited about the position Front Desk receptionist in your prestigious hotel. Although I am just a fresh graduate, the skills and characteristics you are seeking for matches my abilities. I have been an active student leader in various school organizations, which demonstrates my leadership abilities and responsibility. Last summer, I had my On the Job experience at Days Hotel, which exposed me to different tasks involved in hotel management. In fact, I was assigned at the front desk for a month.

I have above average communication skills and can easily get along with all types of people. Likewise, I find fulfillment in meeting the needs of people who need good service. I believe I am the best candidate for this position. My resume is attached for your perusal.

I am looking forward to hearing from you about a possible interview schedule.

Yours sincerely,

Name

Signature

Name

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Overview

Above average communication skills

Excellent computer skills ( Excel ,Word, Visual Basic)

Proven ability to man front desk operations

Good leadership skills and self-initiative

Education Carnegie University

Bachelor of Science in Hotel and Restaurant Administration, 2011

Past President of Association of HRA students ( 2008 )

ExperienceOn- the- Job Training

Days Hotel ( February 3- March 2, 2011)

Responsibilities:

Issuance of room keys and room assignments.

Verification of rooms with housekeeping to ensure rooms are ready.

Coordinate with the bell desk to deliver luggage to the rooms.

Take note requests for wake-up calls, transport arrangements and other general enquiries.

Excellent References Can Be Provided Upon Request -

JOB : Front Desk Officer ( Receptionist)

The Front Desk Officer is a crucial job especially when handling customer service concerns. The FDO,( also commonly known as the Receptionist ) is responsible for representing the company to the public the minute they walk in an establishment especially if it’s within a hospitality industry. The important issue here is that the Receptionist creates a lasting impression to the visitors. There are many openings for a Front Desk Officer internationally.

Description of Duties and Responsibilities:

One of the main tasks of a Receptionist involves taking care of the accommodation. According to educare.intnet ( 2009 ) these are just some of the tasks a Receptionist must perform :

Issuance of room keys and room assignments.

Verification of rooms with housekeeping to ensure rooms are ready.

Liaise with the bell desk to deliver luggage to the rooms.

Take note requests for wake-up calls, transport arrangements and other general enquiries.

Diplomatically settle customer complaints .

Collaborate and Communicate with other departments for large reservations as well as VIP guests.

Aside from such Duties, other duties may also be assigned to the Receptionist as long as it pertains to the receiving of guests. Furthermore, this job entails not only skills in accommodating guests and making reservations but also certain personal qualities that would be endearing to the guests.

Among those qualities are:

1. Very pleasant appearance/personality which includes good grooming ( most industry have a preference for a certain height)

2. Patient and tactful when dealing with customers, has a heart for service.

3. Excellent communication skills especially cross-cultural communication.

4. Meticulous in handling details since accuracy is required in making reservations as well as certain guests requests.