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Complete 40 page APA formatted essay: Attrition Rates in Call Centres and Managing Attrition Rate by Best HRM Practices.ers resign or retire and are not replaced (Dictionary.com, 2010) Attrition rate
Complete 40 page APA formatted essay: Attrition Rates in Call Centres and Managing Attrition Rate by Best HRM Practices.
ers resign or retire and are not replaced (Dictionary.com, 2010) Attrition rate is higher at the junior level, and the retention rate after probation period of 6 months varies from 80 - 85 per cent. Factors causing attrition could be categorized as the factors inherent to the industry, social factors,
factors relating to phase of the industry and other general factors related to all industries.
A research through questionnaire survey has been conducted to supplement literature review for establishing the causes for high level of attrition in Call Centers and discuss the role of HRM in managing attrition with reference to the findings. BPO is a fast growing industry in the emerging economy like India and the contribution of BPO to its economic development is significant. Budhdwar et al. (2009, p.353) quotes, “… it is estimated that India controls 44 per cent of world outsourcing business (NASSCOM, 2005a)”. According to Business Maps of India.com (2010) “The growth in the contribution of BPOs to Gross Domestic Product has shown a steady rise from 1.2% to 5.4%”. . It further states “Service Sector of Indian Economy .
