Compose a 2000 words essay on Quality management-Literature Review/. Needs to be plagiarism free!Download file to see previous pages... TQM is the management function, which should be incorporated in

Compose a 2000 words essay on Quality management-Literature Review/. Needs to be plagiarism free!

TQM is the management function, which should be incorporated in all the processes that will happen in an organization. Furthermore, if Excellence is inbuilt into that TQM, then there will be optimal quality in all the processes, making organization’s every initiative a successful endeavour. So, this paper by focusing on the “Excellence Models” from the perspective of TQM, will discuss how excellence can be managed optimally in an organization with the leader playing the optimal role. According to princeton.edu, Excellence can be defined as the “quality of excelling and also possessing good qualities of highest degree”. The term gives the same meaning when analyzed from the organizational perspective as well. That is, when the organization manufactures products or offers services, during that process, they have to incorporate quality in every level. Only if quality is incorporated at every level, the product or service will be of optimal quality, when it reaches the intended clients. Otherwise, the clients can find out the deficiency in quality in the initial stages or later, and surely it will be disliked by them. While trying to achieve that expected quality, organizations in many sectors will also or should also try to achieve excellence. This standard or level of excellence could be some thing that is set by the organization themselves or by certain external agencies focusing on quality testing and certifications. Thus, if the organizations following its own quality standards or external standards, achieve excellence in quality, it can maximally reach the ‘minds’ of the customers. When they entice the minds, they can ‘make’ the customers use their hands to buy the product or utilize the services. This focus on client regarding quality was stated by Zafirovski, “Quality is ensuring everything we do has the customer in mind... Quality is about building reputation, performance and an attitude of winning in everything we do.” Total Quality Management was first introduced by the Egyptians in the 1420’s. The root of TQM originated in the 1920’s, from Quality Control ideas in manufacturing, which were developed in various industries of Japan particularly the automobile industries in the late 1940 and 1950’s. In addition, TQM resulted from the research and contributions of quality experts including W. Edwards Deming, Joseph Juran and others. Thus, TQM had its origination in 1950's and has steadily become an integral component of any Organisation’s functioning since the early 1980's. “From the original statistical ideas of Deming (1986) and Juran (1974), the rhetorical TQM has exploded into a broadly used, ambiguous term with unclear Organisational implications - save that it presumably improves an Organisation” (Zbaracki 1998, p.603). Thus, as mentioned above, this state of quality or excellence could be some thing that is set by the organisation themselves or by certain external agencies The leader or the management team should always put a lot of emphasis on the concept of TQM, to provide a quality end product or service to the customer. TQM is “an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework.” (Bou-Llusar et al. 2009).