Compose a three-page paper in which you answer the following question(s): What is empathy and how does it affect business communication? How are

Compose a three-page paper in which you answer the following question(s):

What is empathy and how does it affect business communication? How are empathy and sympathy different? 

*Please be sure to double space your work and include an appropriate header. 

*Include - (one (or more) quote(s) from a scholarly source. 

*Include Works Cited Information (APA format). 

*Paper must be three entire pages of content, to receive full credit.