Concerning the automation of processes, the level of quot;tacicityquot; (or level of tacit knowledge associated with a process) refers to:

I have some 20 MCQ questions, please help me answer all -

1.Concerning the automation of processes, the level of "tacicity" (or level of tacit knowledge associated with a process) refers to:

a. How fast a process can be adapted to automation

b. The portion of a process that can be automated

c. The level of adaptability of a process to automation

2.Why do we need to map a process?

a. To make work visible

b. To permit process analysis

c. To enable the identification of hand-offs

d.All of the above

3. Which of the following is part of the Commercial Process?

a. Politics

b. Administration

c. Management Science

d. Winning prospects

4. Which of the following is not a commercial function?

a. Purchasing.

b. Accounting.

c. Politics.

d.Administration.

5. Which of the following is not part of the Commercial Process?

a. Winning Prospects 

b. Long term strategic planning

c. Manufacturing

d.Invoicing

6. Process strategic alignment refers to:

a. All processes working to support the overall corporate strategy

b. A process mapping exercise with a view to reengineer it

c. Aligning the process inputs with the process outputs

d.Ensuring that all functional areas that are engaged in the process are aware of the process requirements

7. Which of the following is a reason for process mapping?

a. Show how not to do things.

b. To use advanced mapping techniques.

c. To force change.

d.None of the above.

8. What processes is an organization least likely to outsource?

a. Core processes

b. Support processes

c. Information Processes

d.Management Processes

9. What is a support process?

a. Activities that serve to maintain the business

b. Activities that are central to the business

c. Activities only done by the CEO

d.Activities that are related to outsourcing

10. What does "putting more intelligence" in a flowchart mean?

a. Using an adaptive software system to build flowcharts

b. Flowcharts only go so far. Human beings need to interpret them

c. Using a richer selection of symbols that carry meaning

d.Flowcharts are now obsolete

11. What is a core business process?

a. Activities that serve to maintain the business.

b. Activities directly connected to the delivery of products or services.

c. Activities only done by the CEO.

d.Activities that are related to outsourcing.

12. Which of the following processes has the most variability?

a. Purchasing standard goods.

b. Purchasing customized goods.

c. Purchasing no goods.

d.Purchasing random goods.

13. What is cross-functionality?

a. A process regularly can, but not necessarily must, span several functions.

b. A process must never span across functional boundaries.

c. A process must always cross several functions.

d.None of the above.

14. In Hall's paper "When should a process be an art" a "Customer based metric" refers to:

a. A process metric developed by the customer

b. A process metric used in the development of a product based on the craftsman appreciation of the customer's requirements

c. A process metric developed for the customer's needs of a mass market

d.A feedback loop to adjust processes to a set standard

15. In Hall's paper "When should a process be an art", artistic processes refer to:

a. Processes associated with the production of fine arts

b. Processes carried out by artists

c. Extremely well defined and executed processes

d.Leveraging environmental variability (craftsmanship) in product or services

16. Which of the following best defines embeddedness?

a. A process does not exist in isolation, it must embedded in the organisation.

b. A process exists in isolation, it has nothing to do with the organisation.

c. A process does not exist in isolation, it's optional to embed it in the organisation.

d.None of the above.

17. Why is it important to benchmark a process?

a. To ensure that all the steps are executed in the correct order

b. To establish how well the process is performing compared to similar processes

c. To take a snapshot of the process at a point in time

d.To establish how fast a process can possibly be executed

18. What is a process?

a. A series of steps with no definable input but a definable output

b. A series of steps with a definable input but no definable output

c. A series of steps with a definable input and a definable output

d.A series of steps with no definable input or output

19. Cross-functional maps show:

a. Where a process crosses over the organization's functional areas

b. A detailed view ( tasks ) of the process 

c. Where the process sits in terms of the "big picture"

d.A portion of the overall process currently being mapped

20. Relationship maps show:

a. The big picture

b. Process flow between organisational functions

c. What the inputs and outputs are from one organisational function to another

d.All of the above