Conflict Management

Assignment 2: The Importance of Listening and Responding in Effective Negotiation

The purpose of this assignment is to highlight the importance of listening and responding in negotiations and to identify ways to improve listening and speaking in various negotiation situations.

Consider a situation you observed or participated in where a negotiation occurred. This can be a situation at home as child negotiating a later bed time or a situation at work such as a co-worker negotiating for additional time off. An example of a negotiation is provided in the Webilography and is entitled: Classic Sesame Street: Ernie and Bert Can’t Communicate. Determine the kind of listening skills used in the interaction of your chosen negotiation. 

Prepare a 3-5 page paper which addresses the following:

Respond to the following:

• Describe the negotiation you observed or participated in.
• Explain and describe what parts of the interaction employed effective listening and speaking in the negotiation.
• Explain and describe what parts of the interaction employed ineffective listening and speaking in the negotiation.
• Suggest and explain at least two alternative strategies which could have been used to improve communication within this negotiation.

Make sure you clearly articulate your chosen negotiation and thoroughly explain each section in your paper. Apply current APA standards for writing style to your work and cite at least 2 references (one of which may be your text book) in your paper.

Classic Sesame Street: Ernie and Bert Can’t Communicate

https://www.youtube.com/watch?v=kjF4rKCR81o&feature=related (Copy and Paste in web address bar)