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CONFLICT MANAGEMENT (NEW)
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Each student will prepare a ‘learning journal’ of approximately 1200 words which outlines the concepts and approaches they learn in the BELOW REFERENCED TEXTBOOK and express the rationale behind the selection of those concepts/approaches against a body of knowledge.1- identification of conflict styles using chapter 1 and 2 of the textbook as a reference.2- Chapter 3: The Power of Negotiation3- Chapter 4: The Alternative Dispute Resolution Process Continuum Textbook Chapter 5: Causes and Cures for Employee Turnover.4- Chapter 9: Prevention and Resolution of Conflicts with Clients, Customers, and Vendors.Reference: 2.1. Text BookRaines, S. (2013) Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (1st edition). Jossey-Bass.
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