Consider the RAC case study (Bamford and Forrester, 2010, pp. 45-46, in this week's Learning Resources) and what you have read about service...

• Consider the RAC case study (Bamford and Forrester, 2010, pp. 45-46, in this week's Learning Resources) and what you have read about service operations in terms of process layouts.
• Think about banking and healthcare sectors in terms of process design, such as aggregate planning and facilities layout, etc.
• Reflect on what you have read about the strategies connected with designing a business process, process types and design processes through process improvement.
• Consider the business process design and specifically for building competitive advantage.

In an approximately 500-word response, address the following issues/questions: