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Could you help me answer these questions, and explain why that answer is correct?
Could you help me answer these questions, and explain why that answer is correct?
Statistical process control is:
a. A technique for finding the best settings on machines or equipment
b. A method of ensuring consistent levels of product quality by monitoring the production process.
c. A way to identify and eliminate potential failure modes in an operation.
d. A means of ensuring that the "voice of the customer" is considered during design and production.
Total Quality Management (TQM) is concerned with:
a. finding out what it is that the customer wants,
b. translating those wants into a product or service design,
c. producing a product or service that meets or exceeds the specifications of the design,
d. a & b but NOT c
e. a & b & c.
