Customer Satisfaction Survey

Your employee handbook is almost complete. You realize the importance of customer service and satisfaction, and have decided to include a copy of a customer satisfaction survey so that your employees can see what they will be measured on.

This week for your project you will need to do the following:

• Create a customer satisfaction survey related to the healthcare profession using Survey Monkey
  • Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Visit http://www.surveymonkey.com to create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options. Develop a survey of at least 10 different questions.
• Create a memo for employees explaining why you created the survey and how it was created. Include the link to your survey at the end of your memo.
  • Determine the appropriate manner of communication and content, and to use effective skills and organization when drafting your memo.
  • Use proper memo formatting.
  • Remember to apply a tone that's suitable for your employee audience.