Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?

Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask? Refer to this week’s lecture before crafting your post.

Performance Measurement and Strategic Information Management

If you don’t measure results, you can’t tell success from failure.
If you can’t see success, you can’t reward it – and if you can’t reward success, you are probably rewarding failure.
If you can’t recognize failure, you can’t correct it.

Individual: real-time information for feedback and process control.
Process: understand whether processes are accomplishing their objectives, whether they are using resources effectively, and where improvement might be necessary.
Organization: basis for strategic planning and design of products, services, and processes.

Good process measures should be “SMART”
Simple
Measurable
Actionable
Related (to customer requirements and to each other)
Timely

A unit of work is the output of a process or an individual process step.
A measure of output quality is defects per unit (DPU) = Number of defects discovered/Number of units produced
Defects per million opportunities (dpmo) = (Number of defects discovered)/opportunities for error × 1,000,000

The Balanced Scorecard

Balanced Scorecard Animation

Strategic Planning with the Balanced Scorecard

Leadership Competencies

Navigator: Creates shared meaning and provides direction towards a vision, mission, goal or end-result.
Communicator: Effectively listens and articulates messages to provide shared meaning.
Mentor: Provides others with a role to guide their actions.
Learner: Continuously develops personal knowledge, skills, and abilities through formal study, experience, reflection, and recreation.
Builder: Shapes processes and structures to allow for the achievement of goals and outcomes.
Motivator: Influences others to take action in a desirable manner.

Transactional leadership theory

Transformational leadership theory

Forbes School of Business Faculty

Managing for quality and performance excellence

Marr, B. (2015). What is a Balanced Scorecard? API BWMC Ltd