Discuss how you could most likely help an angry patient calm down enough for you to help them. How do you get upset clients to calm down and explain

Discuss how you could most likely help an angry patient calm down enough for you to help them. How do you get upset clients to calm down and explain what they are angry about so that you can find the information that they need or fix a problem?

Do you think that your own attitude would change how you talk to this patient?