Discuss the following points regarding the total quality management concept:Discuss personal experience in regard to quality improvement programs. If you have no experience, you should gain some fr

Discuss the following points regarding the total quality management concept:

• Discuss personal experience in regard to quality improvement programs.
  • If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
  • If news reports are used, references and in-text citations must be provided.
• What has led to the more comprehensive strategic view about total quality management?
• What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the impact.
• Why do some quality initiatives fail?