Discussion: Human Factors and Crew Resource Management

In this discussion, describe a positive event from your work experience that specifically involved one of the Behavioral Markers in Appendix 1 - Crew Performance Marker Clusters (AC-120-51E). Explain what went well and why that Behavioral Marker helped the situation. Then, tell about a negative event from your work experience that specifically involved one of the Behavioral Markers in Appendix 1 - Crew Performance Marker Clusters (AC-120-51E). Explain what could have been improved by using that Behavioral Marker.