Does co-browsing have positive effects on the customer experience?

Does​ co-browsing have positive effects on the customer​ experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a​real-time basis through the web. A study of businesses indicates that 76of 121 co-browsing organizations use​ skills-based routing to match the caller with the right​ agent, whereas 92of 168 non-co-browsing organizations use​ skills-based routing to match the caller with the right agent.