due at 6 pm pacific no plagerized

Recall your experiences in your current of past work environment.

What happened when a manager used a good strategy to decide something significant and effectively planned, prepared, directed, and controlled the effort? 200 word

Question 1

Leaders involve employees in the process of improving guest service through __________ and __________.

Question 2

Guest services are __________, which means that they cannot be test-driven before experiencing.

Question 3

In the hospitality industry, the term __________ is preferred over customer.

Question 4

A key objective in the service equation is to encourage guest __________.

Question 5

__________ is/are a unique challenge to the management of hospitality products and services, affecting the return on investment (ROI).

Question 6

What are the five requirements to achieve success in service? Give an example of how you as a hospitality manager could achieve each of these five requirements. Your response should be at least 200 words in length.

Question 7

Describe how the hotel market has been affected by changes in consumer expectations. Your response should be at least 200 words in length.