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QUESTION
e the differences between forgiveness and reconciliation? What is the role of memory in the forgiveness process? Is forgiveness a decision or process?...
- What are the key elements of forgiveness?
- What are the differences between forgiveness and reconciliation?
- What is the role of memory in the forgiveness process?
- Is forgiveness a decision or process?
- Describe the three-step model of forgiveness by Layton (1999).
- What makes apologies ineffective or inappropriate?
- What are the characteristics of good public apologies?
- Explain Shriver's four strands of reconciliation.
