Elena, the front office clerk has asked you for an urgent appointment to see you.

Elena, the front office clerk has asked you for an urgent appointment to see you. On arrival to the meeting, Elena explains to you that her supervisor in front office frequently makes silent offensive remarks and has stalked her on multiple occasions after work. It also seems that he rosters her for the same shifts when he is rostered on.

1.      What appears to be the nature of complaint here?

2.      Which procedure should be followed to receive a complaint like the one from Elena?

3.      What standard operating procedure that can be used to investigate a complaint, including actions for e.g. EEO and sexual harassment matters.

4.      Which legal responsibilities do have in your capacity as a manger in this instance?