Ellen Baker is CEO of Chasma, Inc., a provider of wireless Internet-related services. Her firm has been very successful over the past several years...

Ellen Baker is CEO of Chasma, Inc., a provider of wireless Internet-related services. Her firm has been very successful over the past several years as wireless technology has continued to develop. In recent months, however, she has noticed that the job attitudes of many of her employees have become negative. Ellen is not sure what to do about this problem, but she fears that if she doesn't fix it, bad things are likely to happen.