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QUESTION

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then

 Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then

optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Business Process Management (BPM)

Radical redesign

New Product Development (NPD)

Six sigma

Product life cycle management

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