esearch question I made which is "How Artificial Intelligence for customer relationship management impacts small businesses nowadays in United States?...

Hi

What methods of research did the author(s) use? How does this methodology help the author(s) draw conclusions about the topic of the essay?

What is the article's thesis or the statement that expresses its main argument? Where does the thesis occur in the article?

 Please what do you see as the basic research question this article sought to answer?

Does the conclusion simply wrap up the argument, or does it also include a statement of the work's limitations or suggest areas that need further exploration? Explain your answer.

Thank you