Explain how the concept of TQM includes continuous improvement, empowerment, and quality function deployment. Use relevant, real-life examples to...

Explain how the concept of TQM includes continuous improvement, empowerment, and quality function deployment. Use relevant, real-life examples to illustrate your points.

Explain why it is important to have a marketing plan and include what you think are the most important parts of the marketing plan. Justify your selections. From a social change perspective, what parts of the marketing plan might have the most significant impact on social change?